Version Number

V 2.0  Build 27

Release Description

The following Functionality has been added to citizens+ portal from its inception date of March 31,2020.

 

Report an Incident – Minimize associated negative impacts and meet the Government priorities.

 

Review workforce locations and travel. The first priority is to establish exactly where staff are and how many workers are in affected or vulnerable territories. All companies should report the people who went on leave or vacation or travelled on business.

 

Evaluate the supply chain. A clear understanding of your supply chain will help to expose any potential vulnerabilities. This means beginning with the most critical products and looking well beyond first- and second-tier suppliers, right down to the raw materials, if possible. 

 

Identify potential points of failure. Who are the teams and individuals on whom critical processes or services depend? Are there workers with the right skills who could step into critical roles if needed? Call centers and shared service centers are potentially vulnerable if the virus continues to spread — can steps be taken to reduce the level of human interaction, such as staggered shifts or remote working?

 

Get communication right. Although we’ve seen employers work hard to keep their workforce informed, disinformation and confusion have spread along with the virus. Your employees (and wider stakeholders) will be looking for reassurance from you that they are being protected and that the business is prepared. Leadership should be seen as a source of truth, business is more trusted than both government and the media. Consistency and accuracy of messaging is the key, as is reassurance from the top of the organization; your workforce will need to know that their welfare is paramount.

 

Use scenario analysis. With uncertainty rife, and COVID-19 holding the potential to impact every part of a business for months, scenario planning is a critical tool to test preparedness. What are the best- and worst-case scenarios, and is the business equipped to cope? What could be the impact in the longer terms? Organizations in some sectors could see a significant rise in demand if more of the population is spending more time at home rather than at work — are they prepared for this? Supermarkets are reducing the variety of products, stocking up on staples, and developing contingency plans.

 

Don’t lose sight of other risks. COVID-19 isn’t the only threat on the horizon — and often organizations are at their most vulnerable when dealing with a crisis that dominates their attention. The many other risks that your business faces aren’t diminished by an epidemic. 

 

Access to Live Doctors and Medical Facilities. Speak to a doctor through either an audio or video channel to discuss their symptoms and whether or not they should go for further testing or treatment. “Connecting concerned patients, who are receiving conflicting information from every angle, with licensed doctors from the safety of their homes is simply the right thing to do,” In Short looking for adapting to virtual health services across the country. It’s the best way to ensure safe access to healthcare in this time of self-isolation and social distancing.”

Release Date

31 March 2020